General terms and conditions
General terms and conditions and GDPR
General Terms and Conditions
1.1 These General Terms and Conditions ("GTC") apply to accommodation as well as to all services provided by the operator of the accommodation facility.
1.2 The client is recommended to familiarize themselves with these GTC before making a reservation for their own interest. The operator of the accommodation facility reserves the right to unilaterally change these GTC, with the change of GTC being effective from the date of their publication on the website of the operator of the accommodation facility. If the client does not agree with any provisions of these GTC, the operator of the accommodation facility requests that the client does not use the services of the operator of the accommodation facility. By confirming the reservation, the client expressly and without reservation agrees to the GTC of the operator of the accommodation facility.
RESERVATIONS, CONTRACTS AND SERVICES PROVIDED BY
2.1 Reservations can be made by phone, email, through the Booking.com portal, and by completing the reservation form on the website of the accommodation facility or in person at the accommodation facility.
2.2 In the case of a telephone and email reservation, as well as in the case of a reservation through the reservation form of the accommodation facility, an offer for a reservation will be sent to the email provided by the client. If the client does not respond to the offer from the accommodation facility within 24 hours, the obligation of the accommodation facility to provide the service to the client expires.
2.3 The contract is created by a written confirmation of the reservation by the accommodation facility and has the weight of a contract. An oral agreement or oral confirmation of a reservation does not have the weight of a contract.
2.4 Every accommodated guest is obliged to comply with the accommodation rules of the accommodation facility as well as the GTC of the accommodation facility. By making a reservation, the guest agrees that they have familiarized themselves with the accommodation rules as well as the GTC of the accommodation facility and fully agrees with them.
2.5 If it is not excluded by the nature of the matter, the provisions of this article of the GTC also apply to the accommodation conditions of groups, with the accommodated guest and the person who made the group reservation jointly and severally responsible for obligations towards the accommodation facility and during the stay comply with the accommodation rules of the accommodation facility.
PRICING AND PAYMENT CONDITIONS
3.1 The client is obliged to pay the price for accommodation and services provided in accordance with the valid price list of the accommodation facility. Non-contractual guests pay for their stay upon check-in based on the invoice or bill presented together with the settlement of the advance payments made by the client. For stays longer than six days, the client is required to pay a deposit for the stay of 50% and settle the balance for the stay and any additional services and consumption upon check-out, unless otherwise agreed with the accommodation facility. The invoice or bill for the stay is payable upon presentation to the client.
3.2 The current prices of the accommodation facility for the rooms and services provided are available at the reception of the accommodation facility and on the website www.dubno.sk.
3.3 The accommodation facility, as a service provider, has the right to change the published prices, which become valid at the moment of publication on the website of the accommodation facility.
3.4 If the advance payment for the ordered service is not paid on time, the accommodation facility has the right to cancel the reservation and thus terminate the contract. Cancellation fees specified in point 4 are not affected by the termination of the contract.
4.1 The accommodation facility is entitled to charge cancellation fees for previously ordered and agreed services in the event that the guest cancels their reservation or part of it. Notice of cancellation of stay, service or part thereof is only accepted by the accommodation facility in written form. The accommodation facility is entitled to charge cancellation fees even if the guest does not notify them of the cancellation. The accommodation facility charges cancellation fees according to the following rules:
Cancellation of stay, service, or part thereof more than 28 days before the start of the stay or use of the service is free of charge.
Cancellation of stay, service, or part thereof 28 to 15 days before the start of the stay or use of the service incurs a cancellation fee of 50% of the price of the accommodation and ordered services.
Cancellation of stay, service, or part thereof less than 4 to 1 day before the start of the stay or use of the service incurs a cancellation fee of 100% of the price of the accommodation and ordered services.
PROTECTION OF PERSONAL DATA
5.1 The operator of Dubno Eat & Sleep is the company Apollo s.r.o., J.Kollára 696/11, ID:
50026402 (hereinafter referred to as Apollo s.r.o.), which processes personal data in accordance with the generally binding legal regulations of the Slovak Republic, in particular Act No. 18/2018 Coll. on the Protection of Personal Data.
5.2 The operator, Apollo s.r.o., processes personal data of clients for the purpose of reservation, sale of services used by clients in the accommodation facilities of the operator and control of their use. Based on Act No. 108/2018 Coll. amending and supplementing Act No. 404/2011 Coll. on the Stay of Aliens and on the Amendment and Supplementation of Some Acts, as amended, and Act No. 253/1998 Coll. on the Reporting of Stay of Citizens of the Slovak Republic and the Registration of Citizens of the Slovak Republic, personal data of clients are processed without the consent of the data subject. Contact details, especially telephone number, email address, co-accommodated persons, and other personal data provided are processed only with the consent of the data subject, who can request their correction or deletion at any time.
5.3 The operator Apollo s.r.o. uses high ethical standards and respects the privacy of clients. Except for the provision of data required by law or other generally binding legal regulations, the operator will not provide any personal data to third parties without the consent of the client.
5.4 The operator, Apollo s.r.o., carries out all measures and operations for the processing of personal data in accordance with the laws of the Slovak Republic, so that the data subjects are duly and timely informed of their rights, which arise from the legal regulations of the Slovak Republic, as well as from European legislation and binding international treaties and conventions. In case of receiving a legitimate request from the data subject, the operator will process such a request within 30 days from the date of its receipt.
5.5 The data subject has the right, based on a written request addressed to the operator, to request information on whether their personal data are or are not processed in the operator's information systems, from which source their personal data were obtained, information about the scope or list of processed personal data, correction or deletion of their incomplete, incorrect or outdated personal data, deletion of personal data, the purpose of which has already ceased or which are being processed illegally.
5.6 The data subject has the right to object to the processing of personal data for purposes other than those for which the personal data were lawfully provided and against the processing of personal data that could unjustifiably and reasonably interfere with their rights and legally protected interests, if such an objection is justified. The operator is obliged to block and immediately destroy such personal data as soon as circumstances allow.
5.7 A data subject who does not have full legal capacity may exercise their rights through a legal representative.
6.1 These Terms and Conditions and the legal relationships arising from them are governed by the legal system of the Slovak Republic.
6.2 If any provision of these Terms and Conditions is or becomes invalid, ineffective, or unenforceable, such invalidity, ineffectiveness, or unenforceability shall not affect the validity and effectiveness of the other provisions of these Terms and Conditions.
6.3 By confirming a reservation, the client expresses their consent to these Terms and Conditions and undertakes to comply with them. The operator of the accommodation facility reserves the right to change these Terms and Conditions. The obligation to notify in writing about changes to the Terms and Conditions is fulfilled by placing the amended Terms and Conditions on the website of the operator of the accommodation facility and in the premises of the accommodation facility and at the reception desk.
6.4 The Complaints Procedure regulates the resolution of complaints and disputes by guests in relation to services provided by the Dubno operator.
6.5 These Terms and Conditions shall enter into force on January 1, 2023.
018 51 Nová Dubnica
Dubno Eat & Sleep
018 51 Nová Dubnica
ID No.: 50 026 402
VAT No.: 2120171790
VAT ID No.: SK 2120171790
Account No.: SK3409000000005078947715