Frequently asked questions
Frequently Asked Questions
Find answers to the most frequently asked questions about our hotel and services.
Is it possible to book a massage during my stay?
Yes, you can book a professional relaxation or sports massage in your hotel room during your stay. https://www.dubno.sk/novinky-akcie-a-info/masaz-priamo-na-izbe/
When is Valentine's evening?
Valentine's evening will take place on Friday, February 14, beginning at 6:00 pm. Yes, reservations are required in advance. Capacity is limited and seating is limited. Reservations can be made by calling 0915 404 088 or in person at Dubno Eat & Sleep restaurant.
What are your opening hours during Christmas?
During the Christmas holidays we have a modified regime.
The restaurant and the hotel are closed on 24.12., 25.12., 31.12. and 1.1.
On the other days from 23.12. to 30.12. we operate in standard mode.
We recommend booking your visit or stay in advance.
When is Halloween in Dubno?
Halloween Nights in Dubno take place from 31 October to 2 November 2025.
When is Halloween in Dubno?
Halloween Nights in Dubno will take place from 31 October to 2 November 2025 right at Dubno Eat & Sleep.
Expect themed decorations, special Halloween food and drinks and an atmosphere you'll love.
What are the restaurant’s opening hours?
Dubno Restaurant is open every day from 7:00 AM to 10:00 PM.
On Fridays and Saturdays, we’re open longer – until 11:00 PM.
Current promotions and events - October 2025?
We are currently running two main events:
1. Oktoberfest in Dubno Garden - Friday 10 October
On Friday, the second evening of Oktoberfest will take place in our tent in Dubno Garden.
Live music, themed decorations, Paulaner tank beer, Bavarian specialties such as knees, currywurst, spreads and strudel await you.
Oktoberfest is already sold out and only takes place this Friday 10.10.
2. Duck Feast at Dubno Eat & Sleep Restaurant
Starting on October 10, the traditional Duck Feast begins and will run for two weeks.
On the menu are classic duck dishes - roast leg, duck breast, lox, braised cabbage and duck burger with plucked duck meat.
The duck feast takes place in the restaurant, not in a tent.
We recommend booking a table in advance: 0915 404 088.
3.👻 Halloween Nights in the restaurant
31.10. - 2.11. 2025
Spookily delicious evenings full of pumpkins, candles and special drinks!
Over three days you'll enjoy themed food, Halloween decorations and an exceptional atmosphere.
📍 Restaurant Dubno Eat & Sleep, Nová Dubnica
0915 404 088
What dishes are served during the Duck Feast Days?
0.33 l
Rich Duck Broth
with fried duck meat dumplings and vegetables
(1,3,9)
120 g
Duck Liver Pâté with Cranberries
apple chutney, toasted bread
(1,7)
150 g
Pulled Duck Burger
crispy bacon, pickled red onion, cherry chutney, baby spinach, red cabbage mayonnaise
(1,3,7,11)
280 g / 180 g
Confit Duck Leg / Honey-Glazed Duck Breast
served with lokša (potato pancake), potato dumplings, and braised red cabbage with apples
(1,3)
150 g / 2 pcs
Langoš with Pulled Duck Meat
crispy onion, arugula, pickled red onion, garlic dressing
(1,3,7)
160 g / 2 pcs
Sweet Lokša Pancakes
filled with plum jam, topped with butter–walnut or butter–poppy crumble
(1,3,7,8)
150 g
Pear Cake with Chocolate Glaze
served on cinnamon caramel
(1,3,6,7,8)
Is a reservation required for Duck feast?
Yes, we recommend booking a table in advance, as the restaurant is usually fully booked during the Duck Feast Days.
I’d like to book a table / Can I make a table reservation?
Of course! To book a table at the restaurant, please call us at:
+421 915 404 088
When is your duck feast?
This year, our duck feast at Dubno Eat & Sleep starts on October 10th.
Do you offer breakfast for non-hotel guests?
Yes, breakfast is available to non-hotel guests as well. The price is €8 for à la carte breakfast and €9 for buffet breakfast. Hot drinks and beverages (coffee, tea, etc.) are included in the price.
Do you organize Oktoberfest?
Yes! You can enjoy Oktoberfest directly in our Dubno restaurant, where we serve special Oktoberfest beer and food from mid-September.
In addition, we also host Oktoberfest in the Dubno Garden tent, happening only on two Fridays – October 3rd and 10th, 2025.
Reservations: eventy@dubno.sk | 📞 +421 915 404 088
When does the live music start and when does the event end?
Live music runs from 6:30 PM to 10:00 PM, and the whole Oktoberfest event lasts until midnight.
Can I order a full pork knuckle?
Yes, grilled pork knuckle is available, but we recommend reserving in advance.
When does the live music start?
Live music runs from 6:30 PM to 10:00 PM.
Can I pay by card?
Yes, we accept card and cash payments.
Does the event happen even in bad weather?
Yes, the event takes place in a covered tent even in bad weather.
Please note that the tent is not heated – we recommend dressing warmly.
What food and beer do you serve?
We serve pork knuckle, currywurst, roasted chicken, pretzels, apple strudel, Kaiserschmarrn, and more.
🍺 We tap Paulaner Oktoberfestbier and Weissbier – 0.5 l / 1.0 l
Is a reservation required?
Reservation is not required, but due to the limited number of dates, we recommend booking in advance, especially for groups.
When is the Oktoberfest tent opening?
The tent opens at 5:30 PM. Food and the program start shortly after.
When is Oktoberfest happening at Dubno Garden?
When is Oktoberfest happening at Dubno Garden?
Oktoberfest takes place only on two Fridays – October 3rd and 10th, 2025, in the Dubno Garden tent. We recommend a reservation as seating is limited.
Can you provide accommodation for wedding guests?
Yes, we offer accommodation for wedding guests directly at Dubno Hotel, which is very convenient especially for evening weddings. As capacity is limited, we recommend booking in advance.”
Do you provide a full wedding service?
Yes, we can provide catering, decoration, music, technical equipment, and coordination throughout the wedding. Every wedding is tailored to the couple’s wishes.”
Can we have a wedding ceremony in Dubno Garden?
Yes, it is possible to hold your wedding ceremony outdoors or under the covered area in Dubno Garden. We will be happy to arrange romantic decoration and everything you need.”
Can I visit Dubno Garden before booking?
EN: “Yes, you can schedule a tour of Dubno Garden at any time. We will be happy to show you the venue and discuss your event details.”
What services are included in the rental of Dubno Garden?
With the rental we can provide catering, decoration, technical equipment, sound system, and staff. Every event is tailored to your needs.”
What kind of events can I host in Dubno Garden?
Dubno Garden is a flexible venue suitable for weddings, corporate parties, celebrations, trainings, and live music events.”
Is Dubno Garden open all year round?
Yes, Dubno Garden is available year-round. In summer, it features an open terrace, while in colder months it offers a covered and heated tent.”
What is the capacity of Dubno Garden?
“Dubno Garden has a capacity of about 100 guests. It is ideal for weddings, corporate events, celebrations, or smaller concerts.”
What is the capacity of Dubno Garden?
“Dubno Garden has a capacity of about 100 guests. It is ideal for weddings, corporate events, celebrations, or smaller concerts.”
Do you have a first aid kit or other first aid available on the premises in case of emergency?
Yes, a basic first aid kit is available at the reception containing essential supplies (band-aids, bandages, disinfectant, etc.) for minor injuries. If needed, the reception staff can provide first aid or call medical services. For more serious injuries or health issues, we will call emergency medical service (155) or can direct you to the nearest emergency clinic or hospital (the closest medical facilities are in Dubnica nad Váhom or Trenčín). The safety of our guests is important to us, so please do not hesitate to contact reception in case of any health concerns.
Do you have any ecological certifications or programs (e.g. Green Key)?
“We currently do not hold official eco-certificates such as Green Key. However, we are committed to sustainability – using energy-efficient technologies, smart thermostats, keyless entry instead of plastic cards, and focusing on fresh, locally sourced ingredients. We also generate part of our energy through our own solar panels and provide charging stations for electric cars for our guests.”
Do you use renewable energy sources in the accommodation, such as solar panels?
“Yes, part of our energy comes from renewable sources through solar panels. This helps us reduce our environmental impact and lower conventional energy consumption. It is part of our commitment to operate sustainably.”
Do you have a waste recycling program in place?
“Yes, we recycle waste and minimize plastic use.”
Do you offer the option to reuse towels and bed linens to reduce water consumption?
Yes, we offer guests the option to reuse towels and bed linen during their stay. This helps us reduce water and energy consumption. Of course, we are happy to replace towels or linen at any time upon request.”
Does the accommodation have any initiatives to reduce plastic waste (for example, not using single-use plastic straws)?
“Yes, we are committed to reducing plastic waste. In our restaurant, we use only paper straws instead of plastic ones and we are gradually limiting single-use plastics in other areas of our operation. Recycling and eco-friendly solutions are part of our daily practice.”
What steps are you taking to reduce energy consumption (e.g. LED lighting, energy-efficient appliances)?
“To reduce energy consumption, we use only LED lighting throughout the hotel and restaurant, which is energy-efficient and eco-friendly. In addition, we have implemented other measures such as smart thermostats in rooms and our own solar panels to save as much energy as possible.”
Do you use eco-friendly cleaning products when cleaning the rooms?
“Yes, we use eco-friendly cleaning products when cleaning rooms and common areas. They are environmentally friendly while still effective, helping us reduce our ecological footprint and provide a clean and healthy environment for our guests.”
Do you support the zero waste concept in any way at your accommodation?
“Yes, we follow the principles of zero waste wherever possible. We minimize single-use plastics, use paper straws, recycle waste, and prioritize fresh, locally sourced ingredients. We also encourage guests to reuse towels and bed linen to help reduce water and energy consumption.”
Do you utilize local products or food (for example in the restaurant) as part of an ecological approach?
“Yes, our restaurant focuses on fresh and locally sourced ingredients. We cooperate with local suppliers of meat, vegetables, and other products, which supports the region and reduces the ecological footprint linked to food transport. This approach is part of our philosophy of modern and sustainable gastronomy.”
Do you have your own mobile app for guests to manage their reservation or services?
“We do not currently have a mobile app, but you can easily manage your reservation online via our website www.dubno.sk. There you can create, modify, or cancel your booking and access all important stay information.”
Can guests communicate with the staff via chat or an app (digital concierge)?
“We do not yet provide a digital concierge or in-app chat with our staff. However, you can always reach us by phone, email, or directly at the reception, and we will be happy to assist you with anything you need during your stay.”
Do you provide guests with an online local guide or a digital welcome book?
“We do not yet offer a digital welcome book or online guide. However, upon arrival, guests receive information about the hotel, restaurant, and local attractions directly at the reception. Our staff will be happy to recommend hiking trails, cultural events, or sports activities tailored to your interests.”
Do you offer the possibility of digital check-out via the internet or an app?
“We do not yet offer digital check-out via the internet or an app. Check-out is done easily at the reception, where you simply return your room card or settle any additional services. The process is quick and convenient.”
Do you have digital maps or an app with recommendations for trips in the area for guests?
No
Do you have an interactive kiosk or tablet at the accommodation where guests can find information or order services?
No
Is the accommodation suitable for seniors, for example in terms of barrier-free access and comfort?
Yes, our accommodation is suitable for older guests as well. As mentioned, the building has an elevator and barrier-free access, so moving between floors and entering the hotel is not a problem. The rooms are comfortably furnished and spacious, with sufficiently wide passages. Our staff is happy to assist with luggage or other needs. The hotel environment is quiet and calm, which is also ideal for seniors looking for relaxation. We are happy to welcome senior guests and will provide special assistance if needed.
Do you offer any special services or discounts for senior citizens?
“We do not currently offer special senior packages, but we are happy to provide an individual discount or tailored offer depending on the length of stay or group size. Our priority is guest comfort – we can also arrange rooms with easier access or assist with special requests for senior guests.”
English (short version):
Is the accommodation safe and pleasant for solo travelers (including solo female travelers)?
Yes, our hotel is suitable for solo travelers and solo female travelers. We are located in a safe and quiet area. The hotel premises are monitored by cameras and access to the accommodation part is restricted to guests only. The staff is friendly and ready to help with anything you need, which contributes to a sense of security. Rooms are secured with reliable locks and unregistered people cannot access the guest room floors without permission. Additionally, our hotel has a more family-like atmosphere with a small number of rooms, so you will feel comfortable rather than anonymous here. Many solo female travelers have stayed with us and have been satisfied with the sense of safety and the services provided.
Does the accommodation have common areas or activities where solo travelers can meet other guests?
“Yes, we offer common spaces where guests can meet and connect. Our restaurant has a friendly atmosphere, and throughout the year we organize themed dinners, pop-ups, and tasting events – perfect opportunities to socialize. In summer, our Dubno Garden is a popular gathering place for food, drinks, and music.”
Is the accommodation suitable for digital nomads, for example does it have high-speed internet and a workspace?
Yes, our hotel meets the needs of digital nomads. We offer free high-speed Wi-Fi throughout the property, which guests have rated very positively. Rooms are equipped with a work desk or writing table and chair, so you can comfortably work on a laptop right in your room. The hotel environment is quiet, especially during the day, which allows for focused work. If you prefer working in a common area, you can also sit in our hotel restaurant outside of meal times – the staff will be happy to accommodate you, for example with a cup of coffee while you work. If you need any documents printed or scanned, you can ask at reception. Many guests have used our accommodation for remote work and were satisfied with the conditions.
Do you offer any long-term stays or monthly rates for digital nomads or long-term guests?
Yes, for guests wishing to stay longer we can arrange special discounted rates depending on the length of stay. Whether you are a digital nomad or a long-term guest, we provide comfortable rooms, fast Wi-Fi, and a peaceful environment suitable for both work and relaxation. We are happy to prepare a tailored offer.”
Does the accommodation have a quiet environment suitable for work or study?
Yes, our accommodation is situated in a quiet area and the interior of the hotel is peaceful, creating suitable conditions for work or study. The rooms have good sound insulation, so you are not disturbed by noise from outside or adjacent rooms. During the day the hotel is not noisy – the restaurant operates, but the guest rooms are positioned such that they remain quiet. At night, quiet hours from 10 PM ensure that if you need to work later in the evening, you will not be disturbed. You can also use common areas (such as the lobby or the restaurant outside meal times) if you prefer a change of scenery while working. Overall, our guests – including students and remote workers – appreciate the calm environment they find here.
Does the accommodation have any game room or common lounge for guest entertainment?
“We do not have a dedicated game room, but in addition to our restaurant and Dubno Garden, we offer two lounges that can be used for smaller events, celebrations, or business meetings. Guests can also enjoy these spaces as common rooms for socializing and entertainment.”
Do you offer guests board games, books, or other forms of entertainment to borrow?
“We do not have a permanent game room or library, but we are happy to provide guests with board games or books to borrow at the reception. It’s a nice way to enjoy your stay with family or friends.”
Do you organize any evening programs or activities for guests (e.g. movie night or karaoke)?
“We do not have regular evening programs such as movie nights or karaoke. However, in summer we often organize events on the restaurant terrace and in Dubno Garden – including barbecues, live music evenings, and themed events. Information about upcoming events is always shared on our website and social media.”
Is there a TV room or an area to watch sports broadcasts on site?
“We do not have a separate TV lounge. However, sports broadcasts are shown in the restaurant, especially during major sporting events. In summer, we also screen them in Dubno Garden during special events.”
Do you offer any outdoor equipment or sports gear for rent (e.g. bicycles)?
“Bicycles are available through our partner shop Cyklosopa.”
Does the accommodation have a terrace, courtyard, or garden where guests can spend time outdoors?
Yes, our hotel features its own outdoor **terrace and garden seating area**. There is a pleasant garden with a terrace on the property where guests can sit outside in nice weather, for example to enjoy a drink or a meal from the restaurant. The terrace is furnished with tables and chairs, and in the summer months it is a popular spot for breakfast or an evening drink. We also occasionally host seasonal events there (such as barbecues or themed evenings). The garden is well-maintained and accessible to our hotel guests – it's a great place to enjoy some fresh air right on the hotel premises.
Do you have set hours of nighttime quiet? If yes, from what time to what time?
Yes, we observe quiet hours from 10:00 PM in the evening until 6:00 AM in the morning. During these hours we ask guests to not disturb others and keep noise to a minimum. This rule applies to all guests in rooms and hallways so that everyone can rest undisturbed. Any exceptions (such as organized events) are only allowed with management approval and must take place in areas where they will not disturb other guests.
How do you handle situations when guests are too noisy and disturb others?
If a situation arises where some guests are making excessive noise and disturbing others (especially during the quiet hours after 10 PM), our staff will first **politely remind them to reduce the noise**. Usually a courteous warning is sufficient and the guests will quiet down. If the warning does not help and the disturbance continues, the hotel reserves the right to take further action according to our house rules – this may involve a second, more stern warning, or in extreme cases summoning security or the police. Under our policies, in case of repeated serious violations of quiet hours we may even ask the guest to end their stay early without refund:contentReference[oaicite:27]{index=27}. However, our goal is always to resolve the situation amicably first and maintain a pleasant environment for everyone.
Is it allowed to throw a celebration or party in the room at the accommodation?
Throwing a rowdy party or celebration directly in your room is not allowed, as it would disturb other guests and violate quiet hours. A small gathering – for example sharing a bottle of wine with friends in your room – is fine as long as it isn’t noisy and you keep quiet during the night hours. If you plan a celebration, we recommend using our restaurant spaces or lounge, which can be reserved for a private event. Our staff will be happy to advise on options. Parties in rooms (with loud music, multiple non-registered guests, etc.) are not permitted, and if one were to occur we would have to intervene with a warning or by stopping the event.
Can I play a musical instrument or play loud music in the room during the day?
We do not recommend playing a musical instrument or blasting loud music in your room, as excessive noise can disturb other guests even during the day. If you wish to play an instrument, it's better to do so quietly or at times when other guests are less likely to be resting nearby (for instance, in the afternoon). In general, guests should be considerate of others even in daytime – the hotel is not soundproofed like a studio, so sounds from your room can carry. If we receive a noise complaint, we will ask you to lower the volume. If you want to listen to music, please keep it at a reasonable volume or use headphones, especially in the evening. We want all our guests to relax without disturbance.
If I need to report a disturbance of the nighttime peace, whom can I contact?
If something or someone is disturbing you at night (for example excessive noise from another room), please do not hesitate to contact the **reception**. During reception operating hours (until 8:00 PM) we will address the situation immediately – our staff will promptly ask the source of the noise to quiet down. If a disturbance occurs after reception has closed, an emergency phone contact is available (listed on the information card in your room or in the lobby). By calling that number, you will reach the responsible on-call person who can come and resolve the issue. The safety and peace of our guests are priorities, so if a serious disturbance happens at night we will certainly take action – whether by a staff member intervening or, in an extreme case, contacting the police. You should not hesitate to report an issue; we are here to ensure you feel comfortable.
Can I book your accommodation through platforms like Booking.com, Airbnb or Expedia?
Yes, our hotel is available on multiple online booking platforms. You can find us on Booking.com, Expedia (and its partner sites like Hotels.com), and other accommodation websites. We do not list rooms on Airbnb directly (since we operate as a hotel rather than a private apartment), but we are well represented on traditional hotel booking portals. Of course, you can also book a room directly through our own website or by contacting our reception. Prices and availability should be consistent across platforms, though by booking directly sometimes we can offer an extra perk or more flexibility.
Is the price the same when booking through a reservation portal as when booking directly with you?
We strive to keep our room rates consistent across all channels. This means the price for a room should be the same whether you book via a portal like Booking.com or directly through our reception/website. However, some portals might offer temporary promotions or discounts (for example, Booking.com's Genius discounts) – in such cases, users of that program might see a slightly lower price. When booking with us directly, we often can provide various benefits (e.g., more flexible cancellation terms, an upgraded room if available, or a small welcome gift). Therefore, we recommend always checking our official offer and feel free to contact us – we will do our best to ensure you get a great rate.
If I book via Airbnb or Booking, will I also receive a confirmation directly from your accommodation?
When booking through external platforms (like Booking.com, Expedia, etc.), you will receive an official confirmation from that platform via the email you provided. This confirmation includes all necessary details of your reservation. Our system simultaneously records your booking automatically, so we do not send an additional separate confirmation directly from the hotel – the one from the portal is considered sufficient. However, if you need an invoice (for example, for a company) or a special confirmation, we will gladly provide it upon request when you arrive or send it by email. In other words, the confirmation from Booking/Expedia is enough and we treat it as valid. Airbnb works a bit differently – after you pay for a reservation through Airbnb, communication is via their platform, but again, you do not need a separate email from us. Of course, if you would still like any extra confirmation, just contact us and we will accommodate.
How does check-in work if I book a room through an external portal (like Booking or Expedia)? Is anything additional needed?
The check-in process is the same whether you booked directly or through a third party. Upon arrival at reception, simply tell us the name the reservation is under or show the confirmation (for example, on your phone). We will already have all necessary details in our system. Then you will present your ID (ID card or passport) for registration and sign the guest registration form. After that, we will hand over your room key/card. We don't require any extra paperwork or vouchers from the portal; payment will either have been made online already or you will settle it with us according to the reservation terms. Essentially the process does not differ from a standard check-in. If you provided any special requests through the portal, we will be aware of them and prepared (e.g., late arrival, etc.).
Can I change or cancel a reservation made through a booking portal directly with your accommodation?
If you booked through an external portal, we recommend making changes or cancellations directly via that portal, as this ensures the proper conditions are applied (for example, eligibility for a refund according to the portal's rules). Of course, you can also contact us directly – we can advise you and possibly adjust dates or number of guests, but final cancellation is usually best confirmed through the system where you made the booking. For example, with Booking.com, you would cancel in their interface and we then confirm it on our side. If you encounter any difficulty cancelling via the portal, we will help you – just let us know. However, be mindful of the cancellation terms of your reservation; if the booking is non-refundable or past the free cancellation period, the hotel itself cannot cancel it without a fee unless the portal authorizes it. Therefore, we suggest processing modifications through the same channel you booked with, so that all requirements are properly observed.
In case of a booking through a third party (e.g. Booking or Airbnb) do you issue an invoice directly to the guest?
Yes, upon departure the guest will receive an official accommodation receipt or invoice from us, regardless of which channel they booked through. If you booked and will pay via Booking.com, typically payment is taken directly at the hotel during check-in/check-out, so we will issue the invoice ourselves. If you paid online through the portal (for example, Expedia Collect or Airbnb), we will still provide an invoice for your stay upon request for your records – it will just note that payment was handled via an intermediary. For corporate clients, issuing an invoice in the company’s name is no problem. In short: you will always receive a receipt or invoice from us as the accommodation provider, either in paper or electronic form.
Do you offer any advantages if I book the accommodation directly instead of through an intermediary?
When you book directly with us, we strive to give you the best service possible. Price-wise we are usually on par with the online portals, but a direct guest may receive, for example, more flexible cancellation options, priority in fulfilling special requests, or a small welcome amenity (such as a welcome drink). Also, by dealing with us directly we can better address your needs (room type, early check-in, etc.). Occasionally we also offer special packages or discounts that are only available when booking through our website. Another benefit is a more personal approach – if you book direct, our staff can be aware of your preferences in advance (since you're communicating with us directly). No intermediary commissions are involved, so we can invest those resources into taking care of you. In summary: direct booking = same (or better) price + potential extra perks and greater flexibility.
If I have special requests and I booked via an external portal, should I communicate them directly to the accommodation or through that platform?
If you have any special requests (for example, a baby cot, late arrival, allergy to feather pillows, etc.), we recommend including them at the time of booking through the platform – that information will automatically be relayed to us. If you didn’t manage to do that, feel free to contact us directly (by phone or email) to add your request. That ensures we are aware of it in good time. For instance, Booking.com provides a "Notes to the property" field that is forwarded to our system. After making a reservation via a portal, you can also communicate through their messaging system, or reach out to us directly at any time – either way is fine. The important thing is that we know about your request in advance. Whether the information comes through the platform or directly, we will always record it and confirm with you if we can fulfill it.
Are rooms soundproofed so that guests don't hear noise from outside or neighboring rooms?
The rooms in our hotel are constructed with quality materials and have good sound insulation, so normal noises from outside or the corridor are muffled. Since we are located in a quiet town, nighttime noise from outside is minimal. Of course, complete soundproofing (like a recording studio) is not realistic in a hotel setting – you might occasionally hear muted sounds if, for example, someone next door is speaking loudly or walking in the hallway. Overall, however, guests find our hotel quiet and peaceful. For maximum comfort, we suggest closing the windows at night (in case any cars pass by outside), and we enforce quiet hours, so after 10 PM you shouldn't be disturbed at all. If you do encounter a noise issue, reception is ready to address it – our goal is to ensure you get a good night's sleep.
Do you have hypoallergenic bed linens or pillows available for guests with allergies?
Yes, we have considered guests with allergies. All our rooms are equipped with **anti-allergenic pillows and duvets** (we don’t use down filling, but synthetic filling which is suitable for allergy sufferers). The bed linens are made of high-quality materials that are breathable and non-irritating. If you have a special request regarding bedding (for example, a different type of pillow), please let us know – we will try to accommodate it. Since pets are not allowed in the hotel and the entire property is non-smoking, the overall environment is also favorable for guests with allergies.
Do you provide bed linen and towels, or do guests have to bring them?
Yes, of course – fresh bed linens and towels are included in the accommodation price and prepared in the room for each guest. You don't need to bring any. Every room is set up with fully made duvets and pillows, and each guest is provided with a bath towel and a smaller hand towel. For longer stays, we will change the linens and towels at regular intervals (usually every 3 days, or as agreed). If you need an extra clean towel or an earlier change, just let reception know and we will gladly provide it.
Are toiletries (shampoo, soap) available in the rooms, or should guests bring their own?
Yes, you will find basic toiletries in the bathrooms of all rooms. We provide **shampoo and shower gel** (usually in 1–2 universal packets or a dispenser), as well as **hand soap**. There’s also a **shower cap**, and if needed we can supply single-use items like a dental kit (toothbrush & toothpaste) or a shaving kit upon request at reception. A hair dryer is also included as part of the bathroom amenities. So you do not need to bring basic cosmetics, they are ready for you in the room. If you require something additional, feel free to ask – if we have it, we will gladly provide it.
Is a hair dryer available in the room, or should guests bring their own?
Yes, a **hair dryer** is provided as part of each room's amenities. You will find it either mounted on the wall in the bathroom or stored in the bathroom cabinet. It is available for you to use free of charge. So you don't need to bring your own hair dryer unless you prefer to – we've got you covered. The hair dryers we provide are of standard hotel quality with sufficient power.
Do you offer a laundry service or the possibility to have clothes washed during the stay?
As mentioned earlier, we do not have an in-house hotel laundry, but if needed we can assist guests with getting clothes washed. If it's a small amount (a few items), we can arrange that either through our housekeeping or by directing you to a nearby laundromat. Such a service would incur a fee depending on the scope (to be agreed). For a larger volume of laundry or very quick service, we recommend using a professional dry cleaner in town – the reception can provide you the contact and even help arrange drop-off if necessary. We can lend you an iron and ironing board if you want to hand-wash something in your room and then iron it. We strive to accommodate these needs as well, even though we don't have a full hotel laundry facility.
Can I have a package or mail delivered to the accommodation during my stay?
Yes, if you are expecting a package or mail during your stay, you can have it sent to our hotel’s address (Dubno Eat & Sleep, P. Jilemnického 789, 018 51 Nová Dubnica). Please include your name on it so we know which guest it belongs to. The reception will receive the item and hold it securely for you. We will then let you know (for example when you return to the hotel or we can call your room) that mail has arrived for you. You can then pick up the package at the reception. We offer this service to our guests free of charge. We only recommend informing the reception in advance that you are expecting something, so we can be on the lookout for the delivery. Similarly, if you need to send something during your stay, we can assist – we will direct you to the nearest post office or we can take a letter to mail out for you.
Does the accommodation have a printer or a business corner where I can print something?
We do not have a dedicated business corner with a guest computer, but we will gladly assist you with printing any necessary documents at reception. If you need to print, say, a boarding pass, ticket or any document, you can simply email it to us or bring it on a USB stick, and our staff will print it for you on our office printer. This is intended for small printing needs (not large volumes), but it's fully sufficient for typical requirements. The service is free or for a nominal fee for hotel guests, depending on the amount of printing. We can also scan a document for you and send it via email. If you need to use a computer, the reception can lend you one in an urgent case, or we can direct you to a nearby internet center. Generally, however, most of our guests use their own devices and only occasionally need something printed – which we are happy to take care of.
Can you arrange or recommend any trips or tours in the surrounding area for guests?
We are happy to help you plan your time in the region. At reception we can recommend interesting nearby places, such as Trenčín Castle, the Trenčianske Teplice spa, the ruins of Beckov Castle, or the beautiful cycling and hiking trails in the White Carpathians. We have local maps and brochures with trip suggestions. If you are interested in an organized tour of the city or the castle with a guide, we can assist in contacting the local tourist information center or a tour guide service. We can also help arrange, for example, a taxi or transfer to your excursion destination. In the hotel we also provide informational leaflets (in both Slovak and English) describing attractions. Just ask at the reception and we'll gladly advise you on where to go and what to experience based on your interests.
Will you issue an invoice to a company if a guest is staying for business?
Yes, it is no problem for us to issue an invoice with company details if a guest is staying for business purposes. At check-in or check-out, simply inform us that you need an invoice made out to a company and provide the billing details (company name, address, registration/VAT number). The reception will prepare an invoice with those details. We can give it to you printed or send it electronically by email, according to your preference. Please just ensure that the booking hasn't already been paid through a portal that issued an invoice (for example, Booking.com sometimes provides an "Invoice by Booking" in certain cases) – if so, we can only issue a confirmation of services provided because the payment did not go directly through us. Otherwise, normally we regularly issue company invoices for many guests on business trips.
Do you offer group bookings or discounts for larger groups of guests?
Yes, if you plan to accommodate a larger group of guests (for example, a corporate group, sports team, or wedding party), we can prepare a tailored offer for you. When booking multiple rooms at once, we can usually provide a discount off the standard rate – the amount of discount depends on the number of rooms/nights and the dates. Additionally, we can arrange extra services for the group, such as a group dinner, coffee breaks for a training event, etc. We recommend contacting us directly with details (number of people, dates, purpose of stay) and we will provide you with a price proposal. We try to be accommodating towards groups. For confirming a group booking, we may require a deposit in advance (especially for very large groups). In general, we welcome larger groups and will offer a financial advantage if it’s within our capacity.
Does the accommodation require any deposit or security bond upon arrival?
In general, we do not require guests to pay a security cash deposit upon arrival. However, at check-in we do ask first-time guests to provide a credit card for pre-authorization (reservation of funds) as a guarantee for any incidental damages or charges:contentReference[oaicite:30]{index=30}:contentReference[oaicite:31]{index=31}. This is a standard procedure – an amount (e.g. €50-100) is temporarily held on the card and released after a problem-free check-out. If you do not have a credit card, in exceptional cases we might request a refundable cash deposit of a similar amount. That would be returned to you at departure if everything is in order. Such measures are more of an exception and are applied mainly for larger groups or in situations we deem necessary. The typical guest will not encounter any additional deposit; payment for the room as per the reservation is sufficient.
Is there a nightly lock-up or curfew at the accommodation, or do guests have 24-hour access?
Guests have access to the building 24 hours a day. Even though reception is closed at night, when you check in you will receive a key or electronic card with which you can unlock the main entrance during overnight hours. Our hotel does not impose a curfew – you can return at any hour, even late at night. The front door locks automatically after 10 PM, but you will be able to open it easily with your key/card. So if you, for example, stay out in town late, there's no worry about getting back inside. We only ask that upon returning during late hours, you keep quiet in the corridors out of consideration for other guests.
Can guests who are not staying at the hotel visit me in my room (visitors)?
Visits by non-registered persons to your room are permitted between 8:00 AM and 10:00 PM, provided they are reported at reception beforehand. If friends or family come to see you, please have them stop by reception to let us know about the visit. After 10:00 PM, outside persons are not allowed in the hotel’s accommodation area – during nighttime, only registered guests have access. We recommend using common areas (such as the restaurant or lobby) for meeting with visitors and being mindful not to disturb other guests.
Is there a designated area for smokers on the accommodation premises?
Yes, there is a designated area for smokers located in front of the main entrance to the restaurant/hotel, where an ashtray and a small shelter are provided. Guests can smoke there in a way that smoke does not enter indoors. All indoor spaces are non-smoking, so smoking is only allowed outside. If you're unsure where the smoking zone is, our reception will be happy to point it out when you arrive. We kindly ask smokers to use this area and not smoke directly in front of windows or on the terrace that is meant for dining guests. This way we maintain comfort for both non-smokers and smokers.
Are all fees included in the accommodation price (for example, local tax or cleaning fee), or are they paid additionally?
All standard fees are already included in the accommodation price. The rate you see when booking includes VAT as well as the local accommodation tax for the municipality. We do not charge any additional resort or cleaning fees – room cleaning is part of the price. The only extra charges would be for optional services you choose to use (for example, a massage, minibar consumption, a paid late check-out, etc.), or a possible security deposit (which is refundable). So you don't need to worry about hidden fees – upon check-out you will only pay for anything you ordered beyond the agreed accommodation. Our pricing policy is transparent.
What documents need to be presented at check-in? Is an ID card sufficient or is a passport required?
At check-in we will need a valid **proof of identity** from you. For citizens of the Slovak Republic, a national ID card is sufficient. For foreign guests, it’s ideal to present a passport or an EU national ID card. The important thing is that the document has a photo and basic identification details. We will record these details into our accommodation system as required by law (e.g., for registering foreigners). We generally do not accept a driving license as the primary ID for accommodation purposes. So in summary: a **national ID card is sufficient** for locals, and a **passport** for foreign guests (or national ID within the EU) – nothing more is needed.
Do you provide power plug adapters for guests from abroad?
Our power outlets are the standard **230 V / 50 Hz** Type E (with a grounding pin) as used in most of continental Europe. If you're coming from abroad and your device has a different plug type (e.g., UK or US style), we have a few universal travel adapters available at reception. Just ask upon arrival and we'll gladly lend you an adapter (we may request a small returnable deposit). Many modern devices (laptops, phones) have chargers that are dual voltage and often fit, but we are prepared to help just in case. If you needed an adapter and all ours happened to be in use, the reception can direct you where to purchase one nearby. However, so far we've always been able to accommodate guests' needs in this regard.
Is the tap water at the accommodation drinkable, or do you recommend drinking only bottled water?
The tap water in our hotel is **drinkable** and safe to consume. Slovakia generally has high-quality drinking water, and the municipal water supply in Nová Dubnica meets all health standards. So you can safely fill a glass of water straight from the faucet in your room without worry. Naturally, if you prefer bottled water, you can purchase it at our restaurant or a nearby store. For your convenience, we usually provide a small bottle of water in the room as a welcome gesture. Otherwise, please note that tap water is potable here and many guests drink it routinely.
Is room cleaning performed daily, or only upon guest request?
Regular room cleaning is done **every day**, unless the guest requests otherwise. Our housekeeping staff will air out the room daily, make the beds, empty the trash, replenish toiletries, and wipe surfaces as needed. Towels are typically changed about every second day (or immediately upon request). If you prefer not to have your room serviced (for example, for privacy or ecological reasons), simply hang the "Do Not Disturb" sign on your door or let reception know – our staff will then skip the cleaning. For long-term stays (7 nights or more), we perform a thorough cleaning at least once a week even if a guest opts out of daily service otherwise. We try to accommodate guest preferences – some prefer no intrusion, others want a tidy-up every day. Just let us know what you prefer.
How many rooms does your hotel have?
Our hotel is small and cozy – we have a total of **16 rooms**. Each room is modernly furnished and fully equipped for our guests' comfort. This capacity allows us to offer a personalized approach to our guests and a peaceful atmosphere without excessive bustle.
Does the hotel have an elevator?
“Our hotel does not have an elevator. However, our staff will be happy to assist you with your luggage and make your stay as comfortable as possible. If you prefer a room with easier access, please let us know when booking.”
Are the rooms equipped with a minibar or refrigerator?
Yes, all of our rooms are equipped with a small refrigerator (minibar). Guests will find, for instance, a welcome bottle of water inside and can use it to store their own beverages or snacks. The fridge keeps your drinks cool and is freely available for you to use.
Do the rooms offer facilities to prepare coffee or tea?
Yes, each room is provided with a **coffee maker** for preparing hot beverages. With the coffee machine you can make espresso or tea (we provide coffee capsules/tea bags as well). Superior category rooms also include an electric **kettle** for easy preparation of tea or other hot drinks. All rooms thus allow guests to make themselves a coffee or tea right in their room.
Does the hotel have a storage room for sports equipment (e.g. bikes or skis)?
Yes, we have established a secure storage area for sports equipment for our guests. Cyclists can use a specially secured **bicycle storage** room equipped with an alarm and camera system:contentReference[oaicite:34]{index=34}, where you can store your bike free of charge during your stay. This storage room has space for other sports gear as well (for example, skis in winter), so you don't have to keep such equipment in your room. Please note that larger sports gear like skis should not be kept in the guest room – we will store them for you in this facility:contentReference[oaicite:35]{index=35}. The storage room is available to guests at no extra cost.
Are breakfasts included in the accommodation price?
Yes, breakfast is included in the price of your stay. Each morning you can enjoy our generous buffet or à la carte breakfast with no extra charge:contentReference[oaicite:37]{index=37}. The nightly rate includes one breakfast (or access to the breakfast buffet) for each guest staying with us.
What is the history of the hotel? When was it established?
Dubno Eat & Sleep was opened in March 2023 as a brand-new, modern hotel combined with a restaurant. It is a relatively new establishment, building upon the already existing Dubno family restaurant that had been operating for several years before the hotel opened.
What is the story behind the hotel name?
Our name Dubno was created by combining the first letters of the town’s name – DU from Dubnica and NO from Nová. It’s a simple and memorable name that directly connects us to our hometown. The ‘Eat & Sleep’ part describes what we offer – modern cuisine and comfortable accommodation
Who is the owner/operator of the hotel?
The hotel is operated by Apollo s.r.o., which owns the property and also manages the attached restaurant. It is essentially a local family-run business.
How many stars/what classification does the hotel have?
Dubno Eat & Sleep is classified as a three-star (3★) hotel.
Does the hotel have any certificates or awards?
Yes, Dubno Eat & Sleep has received several awards from review platforms and our guests. We are proud of the Booking.com Traveller Review Award and high ratings on Google Reviews. These awards reflect our guests’ satisfaction with our services, cuisine, and accommodation
Is the hotel part of a chain or is it independent?
Dubno Eat & Sleep is not part of any hotel chain – it is an independent hotel operated on its own (a family-run establishment).
How can I book a room?
You can book a room in several ways: via our official website (using the online booking form), by phone or email directly with our reception, or through popular booking platforms like Booking.com. We recommend booking directly through our website or reception for the most up-to-date information and any available packages.
What types of payment do you accept?
We accept major credit and debit cards (Visa, Mastercard, Maestro) as well as cash. A card terminal is available at reception and in the restaurant, so contactless payments (for example via Apple Pay or Google Pay) are also possible.
What is your cancellation policy?
The cancellation policy depends on the type of booking and rate selected. For flexible reservations, free cancellation is usually possible until a certain date before arrival; for special non-refundable rates, a cancellation fee may apply (up to the full cost of the stay). The exact cancellation terms are always specified when booking a particular offer. We therefore recommend reviewing the cancellation conditions when making your reservation.
What are the check-in and check-out times?
Standard check-in time is from 14:00 (2:00 PM) to 20:00 (8:00 PM). Check-out is by 10:00 AM on the day of departure.
Is early check-in or late check-out possible?
Early check-in before 14:00 can be arranged subject to availability (if your room is ready earlier, we will gladly check you in ahead of time). A late check-out after 10:00 is also possible by prior arrangement – we offer late departure for an additional fee if capacity allows. We recommend contacting the reception in advance if you wish to arrive early or depart late so that we can accommodate your request.
What ID do I need at check-in?
A valid identity document is required at check-in. Slovak citizens may present their national ID card, while foreign guests should provide a passport or other valid travel document. Each guest will be asked to fill out a registration card upon arrival and show their identification.
Can I extend my stay? How does it work?
Yes, you can extend your stay provided the hotel has availability. We recommend informing reception of your wish to extend as early as possible. If rooms are available, we will gladly adjust your reservation – if your current room is no longer available, we will offer you another free room of the same or higher category. Additional nights will be charged according to the current price list. Extending your stay is subject to availability, so it’s important to let us know your plans in advance.
Do you offer any reservation packages or seasonal promotions?
At certain times we offer special stay packages or seasonal promotions. We recommend checking the "Stay Packages" section on our website or inquiring directly at reception about current offers. For example, we occasionally prepare themed weekend stays, holiday packages, or discounted rates during off-peak seasons. We will gladly provide information on any current promotions upon request.
Do you have a loyalty program for regular guests?
We do not currently have a formal loyalty program. However, we strive to reward our frequent guests with personalized attention – for example, on repeat visits we can offer certain perks or the best available rate. We recommend booking directly and mentioning that you have stayed with us before, so we can accommodate you accordingly.
What types of rooms do you offer and what is their equipment?
We offer several room categories:
- **Standard Double Room** (with one double bed) and **Standard Twin Room** (with two separate single beds) – comfortable, modern rooms of about 20 m² suitable for 2 people.
- **Deluxe Double or Twin Room** – a more spacious room for 2 guests, featuring either a double bed or two twin beds, equipped with all the modern amenities of the standard rooms.
- **Superior Double Room (2+2)** – our most spacious option, ideal for a family (2 adults + up to 2 children). It includes a double bed plus a sofa bed comfortable for 1–2 children.
All rooms have a private bathroom (shower and toilet), and non-smoking. Amenities in every room include a satellite **Smart TV** (with Netflix/HBO GO access), complimentary **Wi-Fi**, a **mini-fridge/minibar**, a **coffee maker** for preparing coffee or tea, a **hair dryer**, hotel toiletries (shampoo, shower gel), and anti-allergenic pillows. Towels and bed linens are provided. Superior rooms additionally come with an electric kettle and the sofa bed for children.
Do you have baby cots available?
Yes, we can provide a baby cot in the room upon request. The cot is suitable for an infant up to about 1 year old, and we charge an additional fee of €10 per night for it. If you need a cot, please inform us in advance when booking or before your arrival so we can have it ready.
Do you offer rooms or spaces for allergy sufferers?
We do not have separate "allergy-friendly rooms" as a category, but the entire hotel is non-smoking and pet-free, which benefits guests with allergies. We use anti-allergenic pillows and bedding in the rooms. The floors are hard-surface (no high-pile carpeting), which helps to minimize dust. If you have a specific allergy (e.g., to feather pillows or other materials), please inform us in advance and we will do our best to accommodate you.
How many extra beds are possible to add to the rooms?
It is not possible to add extra beds to the rooms for additional guests. The room capacity is limited to the fixed beds in the room (plus the sofa bed in the Superior room for children). For infants up to 1 year old, we can provide a baby cot (for a fee), but the hotel does not provide standard rollaway beds.
Does the hotel have air conditioning in the rooms?
Yes, all guest rooms in our hotel are equipped with air conditioning. Each room has individual controls, so you can set the temperature to your liking, ensuring maximum comfort even during hot days. **Twin izba Štandard**, **Deluxe dvojlôžková/twin izba**, **Dvojlôžková izba Superior (2+2)** are with ari conditioning.
Do the rooms have balconies or terraces?
The rooms do not have private balconies or terraces. Our hotel is located in a building in the town center that was not designed with balconies. However, guests can make use of the outdoor terrace and garden seating area by the restaurant to enjoy some time outside.
Do you provide bathrobes and slippers in the rooms?
We do not standardly provide bathrobes or slippers in the rooms. If you happen to need them, you can inquire at reception – we will accommodate the request if possible. Since we are not a spa hotel, bathrobes and slippers are not part of the usual in-room amenities.
Are there safes in the rooms?
The rooms are not equipped with in-room safes. If you need to store valuables, you can use the secure safe at our reception – we will gladly keep your valuables safe in the hotel's vault during your stay.
What type of mattresses do you use in the rooms?
Our rooms feature high-quality, medium-firm mattresses that ensure a comfortable and healthy sleep. These are modern hotel-grade mattresses offering good spinal support as well as comfort – designed to meet the needs of the majority of guests. (We do not publicize the specific brand of the mattresses, but rest assured we prioritize high bedding quality.)
Do you have an iron and ironing board available?
An iron and ironing board are not standard in-room amenities, but we can provide them to guests upon request. Please contact the reception and our staff will gladly lend you an iron (and an ironing board if needed) to use in your room so you can iron your clothes.
What type of breakfast do you offer?
Breakfast is included in the accommodation price. We offer an excellent hotel breakfast, typically served as a buffet, and (depending on occupancy and guest preference) with an à la carte selection as well. The buffet features both hot and cold items – fresh bread and pastries, eggs (e.g. scrambled), bacon, cheeses, cold cuts, cereals, fruit, yogurts, and more – so everyone can find something tasty. Coffee, tea, and juices are also available. We ensure the breakfast is varied, fresh, and high-quality to give you a great start to the day.
At what time is breakfast served?
Breakfast is served each morning roughly from 7:00 AM until 9:30 AM. On weekdays we begin around 7:00 and breakfast is available until 9:30; The exact breakfast hours will be confirmed by reception upon your arrival, and you can also inquire in advance.
Do you offer half-board or full-board options?
We do not provide a traditional half-board or full-board package. Breakfast is included in the accommodation, and for lunch or dinner you can dine in our restaurant à la carte as you prefer. This means guests can flexibly order lunch or dinner from the restaurant menu, but we do not have a fixed half-board/full-board meal plan. However, for groups or special requests, we can arrange meal plans individually as needed.
Can you accommodate special dietary requirements?
We will certainly do our best to accommodate any special dietary requirements within our capabilities. For example, if you need gluten-free meals, have food allergies, or prefer vegetarian/vegan cuisine, please inform us in advance (or upon arrival). Our restaurant has a fairly broad selection, and our chefs will try to prepare suitable dishes according to your needs with the ingredients available.
Do you offer room service?
We do not offer traditional in-room dining service (room service). Guests can enjoy their meals in our restaurant located on the ground floor of the hotel. If you have a special request – for example, breakfast in bed for a special occasion – please discuss it with reception, and we will accommodate it if feasible. In general, however, we do not deliver food to guest rooms.
Do you have your own restaurant? What type of cuisine does it offer?
Yes, our hotel includes an on-site restaurant, also called Dubno Eat & Sleep. It is a modern restaurant with a rich selection of dishes, combining traditional Slovak cuisine with international influences. Our chefs cook with fresh ingredients, and the menu features **American**, **Thai**, and **European** specialties, as well as BBQ grill dishes. We serve juicy burgers, grilled ribs, steaks, as well as lighter fare like salads, pastas, and local traditional meals. The restaurant has a modern and pleasant interior and is open not only to hotel guests but also to the public.
Is the restaurant open to the public?
Yes, our hotel restaurant is open to the public, not just hotel guests. We welcome everyone – local residents as well as visitors – who would like to come by for lunch, dinner or even just a drink. The restaurant has its own entrance from the street and operates as a regular restaurant, so you can visit during its opening hours even if you are not staying at the hotel.
Do I need to book a table in the restaurant in advance?
It isn’t strictly required to reserve a table at our restaurant, but we do recommend it during busy periods – for example, on Friday or Saturday evenings, or if you plan to come with a larger group. Booking in advance will ensure you have a table. Our restaurant generally has sufficient capacity for walk-in guests, but to be certain and for your comfort, it’s best to call ahead and reserve a table.
Do you accept meal vouchers?
At present, we do not accept meal vouchers in our restaurant. Payment can be made in cash or by credit/debit card. In the future we may consider accepting meal voucher cards if there is demand, but currently this payment method is not supported.
Do you offer the option to order a packed lunch?
We do not offer pre-packaged lunches (lunch boxes) as a standard service, but we can adapt to guests’ needs to a certain extent. If you’re going on an excursion and need to take food with you, we can prepare, for example, sandwiches, fruit or other simple items to-go upon agreement. It’s best to arrange this in advance with our staff (for instance during breakfast or at reception), and we will try to provide you with a packed meal as possible.
Do you have your own parking?
Yes, we have our own parking lot right next to the hotel. Parking for guests is **free of charge**. The parking area generally has enough space for all guests, and no prior spot reservation is required. It is an outdoor parking immediately accessible from the street (P. Jilemnického), illuminated at night and monitored by a camera system for security.
Do you offer laundry and ironing services?
We do not operate an on-site laundry or pressing service for guests as a standard offering. If you need to wash clothing during your stay, we can recommend a nearby dry cleaner or laundromat in the area. In urgent cases, we can try to assist individually (for example, arranging express cleaning through an external service). We can lend you an iron and ironing board for your room so you can press your garments yourself as needed.
Is Wi-Fi available throughout the hotel?
Yes, free Wi-Fi is available throughout the hotel – in all rooms and common areas. The signal quality is very good, as we have a modern internet network (guests rate it highly in reviews). You will receive the Wi-Fi password at check-in at reception. The connection is fast enough for work tasks or streaming videos.
Do you offer bicycle or sports equipment rental?
We do not operate an on-site bicycle or sports equipment rental. However, if you bring your own bicycle, we offer great facilities for cyclists – we have a secure **bike storage** (with alarm and camera system) and **charging stations for e-bikes** which you can use free of charge:contentReference[oaicite:2]{index=2}:contentReference[oaicite:3]{index=3}. We can also provide you with recommendations for cycling routes nearby. If you are interested in renting a bicycle, we can point you to nearby rental services in the area (for example, in Trenčín or Trenčianska Teplá).
Do you have your own currency exchange or ATM at the hotel?
No, we do not have a currency exchange or ATM on the hotel premises. The nearest ATMs and banks are in the center of Nová Dubnica, only a few minutes’ walk from the hotel, where you can withdraw cash or exchange money if needed. If you need directions to the nearest ATM, our staff will be happy to assist.
Do you offer concierge services?
We do not have a dedicated concierge desk, but our reception is happy to assist with anything you need advice or arrangements for. The reception staff can book a taxi for you, recommend restaurants and tourist attractions, provide information about the area, or help with making reservations for tickets and tours. Just let us know your request and we will accommodate it as much as possible.
Do you have space for storing luggage?
Yes, if you arrive before the check-in time and your room isn’t ready yet, or if you need to store luggage after check-out, we will securely hold it for you at the reception free of charge. We have a designated area where your suitcases and bags can be safely kept until your room is available or until you are ready to depart. Just inform the reception and we will take care of your luggage.
Do you offer services like massages or cosmetic treatments?
Unfortunately, we do not have an on-site wellness center, so we do not offer massages or cosmetic treatments at the hotel. However, we’ll gladly recommend nearby wellness and massage centers – for example, in the nearby spa town of Trenčianske Teplice (just a short drive away), where you can enjoy these services. If you are interested, our reception can assist with information or making a booking at such facilities.
Do you have a fitness center?
No, we do not have a fitness center or gym on the premises. If you’d like to work out, we can recommend options nearby – there is a municipal sports field close to the hotel, and the surrounding area offers good routes for running or cycling. In nearby towns (Nová Dubnica/Dubnica nad Váhom, or Trenčín) there are also commercial fitness centers that you can visit for a workout.
Do you offer conference facilities?
Yes, we have conference facilities available that are suitable for smaller trainings, meetings or company presentations. We offer a multi-purpose room on-site (and can also adapt part of the restaurant space or a lounge for a meeting) equipped with necessary conference technology and Wi-Fi. The capacity depends on the required seating arrangement. For more details and to book the conference space, please contact us – we will gladly arrange refreshments or additional services as needed.
What is the pet policy?
Unfortunately, pets are not allowed in our hotel. We have a no-pets policy in all areas of the property (including guest rooms and the restaurant) to maintain comfort, hygiene, and consideration for all guests (including those with allergies). We kindly ask that guests make arrangements for their pets to be cared for outside our hotel during their stay.
Is the hotel non-smoking? Do you have spaces for smokers?
Yes, the entire interior of the hotel is non-smoking. All guest rooms and indoor areas are strictly designated as no-smoking. Smoking is only allowed outdoors, in designated spots (for example, outside the hotel entrance where an ashtray is provided for smokers). We kindly ask guests to respect the non-smoking policy indoors – any violation (smoking in the room) may result in a penalty to cover damages and additional cleaning costs.
Do you have age restrictions for accommodating children?
We have no age restrictions for accommodating children – we are happy to welcome children of all ages, from infants to teenagers. There is no set minimum or maximum age limit for children staying with us. Just a note: children who are 18 years old or above are counted as adults when making a reservation (which will be reflected in the rate calculation).
What are the rules for using wellness facilities?
At the moment, we do not have wellness facilities in our hotel. However, we offer a modern restaurant, comfortable rooms, and our year-round event space Dubno Garden
Do you have rules for groups or corporate stays?
For larger groups of guests or corporate stays, there are no special rules different from our standard hotel policies – the same terms and guidelines apply as for individual guests. Naturally, we expect quiet hours and other house rules to be observed even during group stays. If you are planning a reservation for a big group or organizing a corporate event, we recommend contacting us in advance – we can arrange potential group discounts, accommodate special requests (such as group seating in the restaurant), and discuss payment terms.
What are the rules for guest visits?
Visits by non-registered persons to your room are permitted between 8:00 AM and 10:00 PM, provided they are reported at reception beforehand. If friends or family come to see you, please have them stop by reception to let us know about the visit. After 10:00 PM, outside persons are not allowed in the hotel’s accommodation area – during nighttime, only registered guests have access. We recommend using common areas (such as the restaurant or lobby) for meeting with visitors and being mindful not to disturb other guests.
Do you have set quiet hours at night?
Yes, quiet hours are observed from 10:00 PM to 6:00 AM in the hotel. We ask guests to limit noise during this period and avoid disturbing others. Any social events after 10 PM are only allowed with prior permission from the hotel and exclusively in designated areas:contentReference[oaicite:5]{index=5}. Adhering to the quiet hours ensures all guests can have a comfortable stay and a good night's rest.
Do you offer barrier-free access?
Yes, our hotel is equipped with barrier-free access for guests with limited mobility. The entrance to the building is step-free and there is an elevator to all floors. We also offer a Superior category room that is adapted for wheelchair access (wider doors, a bathroom designed for wheelchair users with grab rails):contentReference[oaicite:7]{index=7}. We are happy to accommodate the needs of guests with disabilities – if you require any specific assistance, please let us know in advance and we will prepare everything needed.
What is the policy regarding alcohol on the hotel premises?
Consumption of alcohol is allowed in our restaurant, bar, and on the terrace, where you can order drinks from our menu (we offer a wide selection of beer, wine, and spirits). However, it is prohibited to consume your own alcoholic beverages in the hotel’s public areas or rooms:contentReference[oaicite:9]{index=9}. This policy helps us maintain a respectful environment and ensure safety. Naturally, we serve alcoholic drinks only to guests of legal drinking age (18+).
Do you have conditions for wedding parties or celebrations?
Yes, we can provide the venue and services for weddings and various celebrations. We offer the option to rent our restaurant spaces or a separate section (with a lounge and kids’ corner) for private events:contentReference[oaicite:12]{index=12}. For weddings, we can arrange full catering (festive menu, catering service) and have the venue decorated in cooperation with a professional decorator (e.g., Salon Berry Me):contentReference[oaicite:13]{index=13}. Naturally, we can also accommodate wedding guests at special rates. The conditions for organizing a wedding or a large celebration are arranged individually – we recommend contacting the hotel management well in advance so we can meet all requirements. Please note that any music or festivities after 10 PM will need a special agreement due to quiet hours.
What tourist attractions are located nearby?
The surroundings of Nová Dubnica offer many attractions. Nearby, you can visit the Trenčín Castle with its rich history and stunning views. There are cycling routes and hiking trails leading into the Strážov Mountains or to the Dohňany Rock formations. For relaxation, you can enjoy the Nosice reservoir or the spa town of Trenčianske Teplice. Families often enjoy a trip to Bojnice Zoo and Castle, about an hour’s drive away.
What sports activities are available nearby?
There are many sports activities available near Dubno. In Nová Dubnica you will find tennis courts, football fields, a swimming pool, and a modern sports complex. Cycling enthusiasts can enjoy the Váh river cycle route, while the nearby Strážov Mountains offer excellent hiking and running trails. At the Nosice reservoir, you can try water sports and fishing. In winter, several smaller ski resorts such as Homôlka or Čičmany are within easy reach
Do you have tips for lesser-known places in the area?
If you enjoy hiking, there are several less-known but beautiful spots nearby. Popular trails lead to Machnáč above Trenčianske Teplice and Klepač near Dubnica nad Váhom, both offering great views and easy routes. Other recommendations include the Haluzice Gorge and the Dohňany Rocks, unique natural landmarks in the region.
What are the public transportation options in the area?
Nová Dubnica is well connected by public transport. There are regular bus connections to nearby towns such as Trenčín, Dubnica nad Váhom, and Ilava. The nearest train station is in Dubnica nad Váhom (about 5 minutes by car), with direct trains to Trenčín, Žilina, and Bratislava. The D1 motorway also runs nearby, providing easy access by car or long-distance bus.
Do you offer transfer from/to the airport or station?
We don’t provide transfers directly, but we can arrange a taxi or shuttle for you
What are the nearest ski resorts?
There are several smaller ski resorts near Nová Dubnica. The closest is Ski Center Homôlka near Valaská Belá, popular for recreational skiing and cross-country trails. Another option is Čičmany, offering family-friendly slopes and a unique UNESCO-listed wooden village. Ski Center Kálnica is also nearby, known both for skiing in winter and biking in summer. Larger ski resorts like Vrátna or Jasná can be reached by car in about 1.5–2 hours
What are the best hiking trails in the area?
The surroundings of Nová Dubnica offer many beautiful hiking trails. The most popular ones include:
• Machnáč (above Trenčianske Teplice) – an easy hike with great views, suitable for families.
• Klepač (near Dubnica nad Váhom) – a short climb right above the town.
• Haluzice Gorge – a short but very attractive walk through a gorge with old church ruins.
• Dohňany Rocks – rock formations with scenic views.
For more experienced hikers, the Strážov Mountains are a great choice, with peaks like Strážov or the Vršatec Cliffs
Do you have an agreement with local activity providers?
At the moment, we do not have direct partnerships with local activity providers. However, we are happy to recommend hiking trails, cultural events, or sports options in the area, and we can assist you with contacts or reservations if needed
Where are the nearest shops and pharmacies?
Several stores are located close to the hotel – Lidl, Billa, and Tesco are right here in Nová Dubnica. The nearest pharmacy is in the town center, about a 5-minute walk from the hotel. For larger shopping, you can also visit Dubnica nad Váhom or Trenčín, just a short drive away
What cultural events take place in the area throughout the year?
Throughout the year, many cultural events take place near Nová Dubnica. In town, the Novodubnický Festival features Slovak and international bands, along with local fairs and city celebrations. Nearby Trenčín hosts the famous Pohoda Festival, one of the largest music festivals in Central Europe, as well as medieval castle festivals at Trenčín Castle. The region is also home to folk festivals, Christmas markets, and wine harvest celebrations, showcasing local traditions and culture.”
What are the seasonal differences in prices and availability?
Our room rates and availability vary depending on the season and occupancy. Summer months and major events (such as the Pohoda Festival in Trenčín) are the busiest, so we recommend booking in advance. Weekends are also in higher demand compared to weekdays. On the other hand, during the off-season or midweek stays, you can often find better rates and wider availability
Do you offer special packages for weddings or celebrations?
Yes, we offer special packages for weddings, celebrations, and corporate events. In our year-round event venue Dubno Garden, we can provide a full service – from venue rental, decoration, and music to catering with a wide selection of food and drinks. With our modern restaurant and hotel accommodation, your guests can enjoy everything conveniently in one place. Each package can be tailored to your wishes and budget.
Do you have special offers for companies?
Yes, we offer special corporate packages for trainings, teambuildings, and company parties. At our Dubno Garden venue, we can provide catering, technical equipment, and full service tailored to your company’s needs. With accommodation and a restaurant on site, your corporate event can take place conveniently in one location. Packages are customized according to group size and budget.
What are your Christmas and New Year's Eve offers?
During the Christmas season, we prepare special Christmas packages for companies and groups – including modern catering, festive decoration, and the option to host your party in Dubno Garden or directly in the restaurant. We do not organize New Year’s Eve events.
Do you offer wellness packages?
We don’t provide wellness packages – our focus is on food, accommodation, and event
Do you offer special deals for families with children?
Yes, we are happy to welcome families with children. We offer family rooms with plenty of space, a kids’ menu in the restaurant, and baby cots available upon request. In summer, our Dubno Garden is a popular spot where children can safely play outdoors while parents enjoy their meal or coffee. We also prepare special family packages during selected periods
Do you offer romantic packages for couples?
Yes, we offer romantic packages for couples, including accommodation in a cozy room, special dinners in our restaurant, and small surprises in the room. These packages are especially popular during Valentine’s Day, when we prepare a themed menu and atmosphere. However, we are happy to arrange a romantic stay at any time of the year – for anniversaries or as a special surprise.
Is it possible to organize conferences or corporate events?
Yes, we can host conferences, trainings, and corporate events. Our year-round event venue Dubno Garden has a capacity of about 100 guests, and we provide full service including catering, technical equipment, sound system, and decoration. Events can be combined with accommodation and dining directly at the hotel and restaurant
Do you provide accommodation for disabled guests?
es, we also welcome guests with reduced mobility. Our hotel has one room adapted for disabled guests, fully accessible and designed for comfort and safety. We will be happy to check its availability when booking
Do you have a first aid kit or medical help available?
es, a first aid kit is available at the reception and we can arrange medical help if needed.
How is access to the hotel after closing hours?
Guests have access to the hotel even after the restaurant closes. At check-in you will receive an electronic key card, which allows you to enter the hotel at any time, day or night.Check-in is until 8 PM, but if you arrive later, we’ll send you a room code
Do you have a children's play area or program for kids?
Yes, we provide a kids’ corner indoors and a playground in Dubno Garden. Children can safely enjoy playtime both inside and outside, while parents relax in the restaurant or garden. We also offer a kids’ menu and high chairs on request.
What languages does the staff speak?
Our staff speaks multiple languages. At reception you will be able to communicate easily in **Slovak** and **English**. Some team members also have a basic command of additional languages (for example, **Czech** – which is similar to Slovak – or possibly other languages depending on the current staff composition). Primarily, however, we guarantee communication in Slovak and English.
Do you offer the possibility to purchase gift vouchers?
Yes, we provide gift vouchers valid for accommodation, dining, or events
Do rooms have smart technologies (e.g. smart lighting or thermostat)?
“Our rooms have smart thermostats for easy temperature control.”
Is electronic check-in or self check-in available without needing the reception?
Yes, we offer self check-in. Standard check-in is available at the reception until 8:00 PM. If you are arriving later, we will send you a room access code, allowing you to check in easily without the reception, at any time in the evening or nigh
Does the accommodation offer keyless room entry (e.g. via code or mobile app)?
“Yes, our rooms feature keyless entry using a code. Upon arrival, you will receive an access code instead of a traditional key or card. This allows you to enter your room conveniently and securely, even if you arrive late after reception hours.”
English (short version):
In the restaurant or café, do you have a QR menu or mobile ordering option?
“Yes, you can order and pay through your mobile using our QR menu.”
Is a smart TV available in the rooms or the ability to stream from your own device?
Yes, each room is equipped with a satellite Smart TV with access to streaming services like Netflix and HBO GO. This allows guests to watch their favorite movies and shows. The TV sets also support connecting your own device via HDMI, so if you wish to stream content from a laptop or another device to the screen, that is possible.
Do you have fast Wi-Fi throughout the property and what is its quality?
Yes, we provide free Wi-Fi throughout the hotel and restaurant. The connection is fast and stable, suitable not only for browsing and communication but also for remote work and streaming.”
What technological equipment is available in the rooms? (e.g. USB sockets, smart lighting, tablet control)
“Our rooms are equipped with modern technology for guest comfort. You will find Wi-Fi, a smart thermostat for temperature control, and wireless phone charging available in the room. We do not feature smart lighting or tablet-controlled systems.”
Do you have a charger for electric vehicles or the possibility of charging an electric car?
Yes, you can charge your electric car with us. We have 2× **charging stations** with 11 kW output provided by Ejoin available for guests:contentReference[oaicite:15]{index=15}. The chargers are right next to the hotel and are accessible to our lodging guests – simply park in the designated spot and connect your EV. If you need any instructions for using the charger, our reception will assist you.
Do you accept cashless payments or mobile payments (e.g. Apple Pay)?
Yes, both our hotel and restaurant accept cashless payments. You can pay by credit/debit card (Visa, MasterCard, Maestro) and we also support contactless payments via phone or smartwatch, for example using Apple Pay or Google Pay. Our payment terminal accommodates these modern methods.
Is the accommodation area monitored by a camera system for security?
Yes, for the safety of our guests and their property, the exterior areas of the hotel are monitored by a camera system. Cameras are placed for example in the parking area and at entrances to keep an eye on things. Our bicycle storage is also equipped with a camera and alarm:contentReference[oaicite:17]{index=17}. The recordings are used solely for security purposes and are managed in compliance with privacy regulations.
Is a safe or other security box available in the rooms for valuables?
The rooms are not equipped with a safe by default. If you have valuables that you wish to secure, you can use the hotel safe at reception. We will take your valuables and store them in the central safe against a receipt:contentReference[oaicite:19]{index=19}. This service is available to guests at no charge.
If there is no safe in the room, do you offer guests storage of valuables at the reception?
Yes, the reception can take your valuables for safekeeping in the hotel safe. You will receive a receipt for the items and your valuables will be securely stored during your stay:contentReference[oaicite:21]{index=21}. We recommend using this option if you have, for example, jewelry, a large amount of cash, or important documents that you prefer not to leave unsecured in the room.
Does the accommodation have a 24-hour reception or security service?
Our reception is staffed daily from about 7:00 AM to 8:00 PM. We do not have a receptionist on duty throughout the night; however, the hotel is secured and guests can enter using their key/card even after the reception has closed. In an emergency during nighttime hours, an on-call phone contact for a responsible staff member is available. While we do not have a 24-hour front desk, the security of the premises is maintained through the camera system and electronic locks on entrances.
What are the safety procedures in case of an emergency (e.g. fire or evacuation)?
In each room and corridor, there are orientation plans posted showing emergency exits and the evacuation procedure. The hotel is equipped with fire detectors and fire extinguishers on every floor. In the event of a fire alarm, we ask guests to remain calm and follow the marked escape routes toward the nearest emergency exit. Our staff is trained in emergency procedures and will assist with evacuating guests to safety if needed. Emergency exits are clearly marked and lead to an outdoor assembly point in front of the building. Detailed instructions for emergencies can also be found in the information materials in your room.
Where are the emergency exits located and are they marked?
Emergency exits are located at the ends of the main corridors on each floor. They are clearly marked with green signs featuring the running man symbol and the word "EXIT" (or the local language equivalent). These signs are also photoluminescent, so they remain visible even in darkness. Upon arrival, please take note of the evacuation floor plan on your room door, which indicates exactly where the nearest emergency exit is relative to your room. The emergency exit doors lead either directly outside the building or to an escape staircase that safely brings you down to the ground floor and out.
Are rooms equipped with smoke detectors or other fire alarms?
Yes, all guest rooms and common areas are fitted with smoke fire detectors. These sensors are connected to the hotel's central fire alarm system. If smoke or fire is detected, an alarm will sound so we can evacuate guests promptly. Guest safety is our priority, so the fire detectors are regularly inspected and maintained. We kindly ask guests not to tamper with the detectors and not to smoke in rooms to avoid false alarms.