General Terms and Conditions
1. INTRODUCTORY PROVISIONS
1.1 These General Terms and Conditions (hereinafter referred to as "GTC") apply to the accommodation as well as to all services provided by the accommodation operator.
1.2 The Client is advised, in his/her own interest, to familiarise himself/herself with these GTC before making a reservation.
The accommodation operator reserves the right to unilaterally change these GTC, whereby the change
GTC shall be effective from the date of their publication on the website of the accommodation operator. If
the client does not agree with any of the provisions of these GTC, the accommodation operator shall request the client to,
not to use the services of the accommodation operator. By confirming the reservation, the client expressly and without
unreservedly agrees to the accommodation operator's GTC.
2. RESERVATIONS, CONTRACTS AND SERVICES PROVIDED
BY THE OPERATOR
2.1 Reservations can be made by telephone, by email, via Booking.com and by filling in
the booking form on the accommodation operator's website or in person at
at the premises of the accommodation provider.
2.2 In the case of telephone and email bookings, as well as in the case of booking via the booking form
the accommodation provider will send the booking offer to the email provided by the client. If the client responds to the offer from
the accommodation provider within 24 hours, the accommodation provider's obligation to provide the service
to the client is terminated.
2.3 The contract shall be formed by the written confirmation of the reservation by the accommodation provider and shall have the force of a contract.
A verbal agreement or a verbal confirmation of a reservation does not have the force of a contract.
2.4 Each guest is obliged to comply with the accommodation regulations of the accommodation establishment as well as the GTC
of the accommodation establishment, and by making a reservation the guest agrees that he/she has familiarised himself/herself with the accommodation
and the GTC of the accommodation establishment and fully agrees to them.
2.5 Unless excluded by the nature of the matter, the provisions of this article of the GTC also apply to the accommodation conditions
groups, provided that the accommodated guest and the person who made the group reservation are liable for the obligations towards
the accommodation facility jointly and severally and shall comply with the accommodation regulations during the period of accommodation
the accommodation facility.
3. PAYMENT TERMS AND PRICES
3.1 For the accommodation and services provided, the client is obliged to pay the price in accordance with the valid price list
of the accommodation facility. The non-contractual guest shall always pay for the stay on arrival at the accommodation on the basis of
the presentation of the bill or invoice together with an account of the advances made by the client. For longer stays
than six days, the client is obliged to pay a 50% deposit for the stay and to pay for the stay and any additional
services and meals at the end of the stay, unless otherwise agreed between the accommodation establishment and the client. Account
or the invoice for the stay is due upon presentation to the client.
3.2 The accommodation's current prices for the rooms and services provided are available at the reception desk
and on the website www.dubno.sk
3.3 The accommodation facility, as a service provider, has the right to change the published prices, whereby they become
the moment of publication on the accommodation establishment's website.
3.4 In the event that the advance payment for the ordered service is not paid on time, the accommodation facility
has the right to cancel the reservation and thus withdraw from the contract. Cancellation of the contract is without prejudice to the Cancellation
fees, which are specified in point 4.
4. CANCELLATION TERMS (CANCELLATION CONDITIONS)
4.1 The accommodation facility is entitled to charge cancellation fees for pre-booked agreed services in
in the event that the guest cancels his/her reservation of the stay or the ordered service or part thereof. Notification of cancellation
The accommodation facility shall only accept notification of cancellation of a reservation of a stay, service or part thereof in writing. Accommodation
The accommodation facility shall be entitled to charge for cancellation even if the guest does not notify the cancellation. Accommodation
The accommodation establishment shall charge cancellation fees according to the following rules:
- cancellation of a stay, service or part thereof more than 28 days before the arrival or the use of the service without charge
- cancellation of a stay, service or part of a stay 28 to 15 days before the start of the stay or the use of the service, the cancellation fee is 50 % of the price of the accommodation and the services booked
- cancellation of the stay, service or part thereof less than 4 to 1 day before the arrival or the use of the service, the cancellation fee is 100 % of the price of the accommodation and services booked
5. PROTECTION OF PERSONAL DATA
Privacy policy
5.1 The operator of Dubno Eat & Sleep is the company Apollo s.r.o., J.Kollára 696/11 ID no:
50026402 (hereinafter referred to as Apollo s.r.o.,) carries out the processing of personal data in accordance with generally
18/2018 Coll. on the protection of
personal data.
5.2 The controller, Apollo s.r.o., processes personal data of clients for the purpose of booking, selling
use of services by clients in the accommodation facilities of the operator and control of their use. On the basis of Act No. 108/2018 Coll., which amends Act No. 404/2011 Coll. on the residence of foreigners and on amending and
amending certain acts, as amended, and amending certain acts and
Act 253/1998 Coll. on reporting the residence of citizens of the Slovak Republic and the register of residents of the Slovak Republic, the personal data of clients are processed without the consent of the data subject. Contact data, in particular
telephone number, e-mail address, co-residents and other personal data provided are processed only with the consent of the data subject, who may at any time request their correction or deletion.
5.3 The controller, Apollo Ltd, applies highly ethical standards and respects the privacy of its clients.
With the exception of disclosures required by law or other generally binding legal
regulations, the controller shall not disclose any personal data to third parties without the client's consent.
5.4 The controller, Apollo s.r.o., in accordance with the legislation of the Slovak Republic, carries out
all measures and operations for the processing of personal data in such a way that the data subjects are properly and in a timely manner
informed of their rights under the legislation of the Slovak Republic, but also on the basis of
European legislation and binding international treaties and conventions. In the event of receipt of a legitimate
request of the data subject, the controller shall process the request within 30 days from the date of receipt of the request.
5.5 The data subject shall have the right, upon written request to the controller, to request information
whether or not his or her personal data are processed in the information systems of the controller, on what grounds
the source from which his or her personal data were obtained, information on the scope or list of the personal data processed,
the rectification or erasure of incomplete, incorrect or outdated personal data, the erasure of
personal data the purpose of which has ceased or which is being processed unlawfully.
5.6 The data subject shall have the right to object to the processing of personal data for purposes other than those for which
the personal data have been lawfully provided and against the processing of personal data which could unlawfully and
reasonably interfere with his or her rights and legitimate interests, insofar as this objection is justified.
The controller is obliged to block and destroy such personal data without undue delay as soon as
circumstances permit.
5.7 A data subject who lacks full legal capacity shall exercise his or her rights
through a legal representative.
6. FINAL PROVISIONS
6.1 These GTC and the legal relations arising from them are governed by the law of the Slovak Republic.
6.2 Should any provision of these GTC be or become invalid, ineffective or
unenforceable, such invalidity, ineffectiveness or unenforceability shall not affect the validity and effectiveness of
of the remaining provisions of these GTC.
6.3 By confirming a booking, the Client agrees to these GTC and undertakes to comply with them.
The accommodation operator reserves the right to change these GTC. Obligation of written
notification of a change to the GTC is fulfilled by placing the changed GTC on the operator's website
of the accommodation facility and in the premises of the accommodation facility and at the reception.
6.4 The resolution of complaints and disputes of guests in relation to the services provided by Dubno is regulated by the Complaints Procedure
6.5 These GTC shall enter into force and effect on 1.01.2023
Operator
Apollo , s.r.o.
J.Kollára 696/11
018 51 Nová Dubnica
Headquarters
Dubno Eat & Sleep
P.Jilemníckeho 789
018 51 Nová Dubnica
Manager
Peter Gašperák
Info@dubno.sk
ICKO: 50 026 402
DIC: 2120171790
IC VAT: SK 2120171790
SK3409000000005078947715