Question 1

What is the history of the hotel? When was it established?

Accepted Answer

Dubno Eat & Sleep was opened in March 2023 as a brand-new, modern hotel combined with a restaurant. It is a relatively new establishment, building upon the already existing Dubno family restaurant that had been operating for several years before the hotel opened.

Question 2

What is the story behind the hotel name?

Accepted Answer

Our name Dubno was created by combining the first letters of the town’s name – DU from Dubnica and NO from Nová. It’s a simple and memorable name that directly connects us to our hometown. The ‘Eat & Sleep’ part describes what we offer – modern cuisine and comfortable accommodation

Question 3

Who is the owner/operator of the hotel?

Accepted Answer

The hotel is operated by Apollo s.r.o., which owns the property and also manages the attached restaurant. It is essentially a local family-run business.

Question 4

How many stars/what classification does the hotel have?

Accepted Answer

Dubno Eat & Sleep is classified as a three-star (3★) hotel.

Question 5

Does the hotel have any certificates or awards?

Accepted Answer

Yes, Dubno Eat & Sleep has received several awards from review platforms and our guests. We are proud of the Booking.com Traveller Review Award and high ratings on Google Reviews. These awards reflect our guests’ satisfaction with our services, cuisine, and accommodation

Question 6

Is the hotel part of a chain or is it independent?

Accepted Answer

Dubno Eat & Sleep is not part of any hotel chain – it is an independent hotel operated on its own (a family-run establishment).

Question 7

How can I book a room?

Accepted Answer

You can book a room in several ways: via our official website (using the online booking form), by phone or email directly with our reception, or through popular booking platforms like Booking.com. We recommend booking directly through our website or reception for the most up-to-date information and any available packages.

Question 8

What types of payment do you accept?

Accepted Answer

We accept major credit and debit cards (Visa, Mastercard, Maestro) as well as cash. A card terminal is available at reception and in the restaurant, so contactless payments (for example via Apple Pay or Google Pay) are also possible.

Question 9

What is your cancellation policy?

Accepted Answer

The cancellation policy depends on the type of booking and rate selected. For flexible reservations, free cancellation is usually possible until a certain date before arrival; for special non-refundable rates, a cancellation fee may apply (up to the full cost of the stay). The exact cancellation terms are always specified when booking a particular offer. We therefore recommend reviewing the cancellation conditions when making your reservation.

Question 10

What are the check-in and check-out times?

Accepted Answer

Standard check-in time is from 14:00 (2:00 PM) to 20:00 (8:00 PM). Check-out is by 10:00 AM on the day of departure.

Question 11

Is early check-in or late check-out possible?

Accepted Answer

Early check-in before 14:00 can be arranged subject to availability (if your room is ready earlier, we will gladly check you in ahead of time). A late check-out after 10:00 is also possible by prior arrangement – we offer late departure for an additional fee if capacity allows. We recommend contacting the reception in advance if you wish to arrive early or depart late so that we can accommodate your request.

Question 12

What ID do I need at check-in?

Accepted Answer

A valid identity document is required at check-in. Slovak citizens may present their national ID card, while foreign guests should provide a passport or other valid travel document. Each guest will be asked to fill out a registration card upon arrival and show their identification.

Question 13

Can I extend my stay? How does it work?

Accepted Answer

Yes, you can extend your stay provided the hotel has availability. We recommend informing reception of your wish to extend as early as possible. If rooms are available, we will gladly adjust your reservation – if your current room is no longer available, we will offer you another free room of the same or higher category. Additional nights will be charged according to the current price list. Extending your stay is subject to availability, so it’s important to let us know your plans in advance.

Question 14

Do you offer any reservation packages or seasonal promotions?

Accepted Answer

At certain times we offer special stay packages or seasonal promotions. We recommend checking the "Stay Packages" section on our website or inquiring directly at reception about current offers. For example, we occasionally prepare themed weekend stays, holiday packages, or discounted rates during off-peak seasons. We will gladly provide information on any current promotions upon request.

Question 15

Do you have a loyalty program for regular guests?

Accepted Answer

We do not currently have a formal loyalty program. However, we strive to reward our frequent guests with personalized attention – for example, on repeat visits we can offer certain perks or the best available rate. We recommend booking directly and mentioning that you have stayed with us before, so we can accommodate you accordingly.

Question 16

What types of rooms do you offer and what is their equipment?

Accepted Answer

We offer several room categories: - **Standard Double Room** (with one double bed) and **Standard Twin Room** (with two separate single beds) – comfortable, modern rooms of about 20 m² suitable for 2 people. - **Deluxe Double or Twin Room** – a more spacious room for 2 guests, featuring either a double bed or two twin beds, equipped with all the modern amenities of the standard rooms. - **Superior Double Room (2+2)** – our most spacious option, ideal for a family (2 adults + up to 2 children). It includes a double bed plus a sofa bed comfortable for 1–2 children. All rooms have a private bathroom (shower and toilet), and non-smoking. Amenities in every room include a satellite **Smart TV** (with Netflix/HBO GO access), complimentary **Wi-Fi**, a **mini-fridge/minibar**, a **coffee maker** for preparing coffee or tea, a **hair dryer**, hotel toiletries (shampoo, shower gel), and anti-allergenic pillows. Towels and bed linens are provided. Superior rooms additionally come with an electric kettle and the sofa bed for children.

Question 17

Do you have baby cots available?

Accepted Answer

Yes, we can provide a baby cot in the room upon request. The cot is suitable for an infant up to about 1 year old, and we charge an additional fee of €10 per night for it. If you need a cot, please inform us in advance when booking or before your arrival so we can have it ready.

Question 18

Do you offer rooms or spaces for allergy sufferers?

Accepted Answer

We do not have separate "allergy-friendly rooms" as a category, but the entire hotel is non-smoking and pet-free, which benefits guests with allergies. We use anti-allergenic pillows and bedding in the rooms. The floors are hard-surface (no high-pile carpeting), which helps to minimize dust. If you have a specific allergy (e.g., to feather pillows or other materials), please inform us in advance and we will do our best to accommodate you.

Question 19

How many extra beds are possible to add to the rooms?

Accepted Answer

It is not possible to add extra beds to the rooms for additional guests. The room capacity is limited to the fixed beds in the room (plus the sofa bed in the Superior room for children). For infants up to 1 year old, we can provide a baby cot (for a fee), but the hotel does not provide standard rollaway beds.

Question 20

Does the hotel have air conditioning in the rooms?

Accepted Answer

Yes, all guest rooms in our hotel are equipped with air conditioning. Each room has individual controls, so you can set the temperature to your liking, ensuring maximum comfort even during hot days. **Twin izba Štandard**, **Deluxe dvojlôžková/twin izba**, **Dvojlôžková izba Superior (2+2)** are with ari conditioning.

Question 21

Do the rooms have balconies or terraces?

Accepted Answer

The rooms do not have private balconies or terraces. Our hotel is located in a building in the town center that was not designed with balconies. However, guests can make use of the outdoor terrace and garden seating area by the restaurant to enjoy some time outside.

Question 22

Do you provide bathrobes and slippers in the rooms?

Accepted Answer

We do not standardly provide bathrobes or slippers in the rooms. If you happen to need them, you can inquire at reception – we will accommodate the request if possible. Since we are not a spa hotel, bathrobes and slippers are not part of the usual in-room amenities.

Question 23

Are there safes in the rooms?

Accepted Answer

The rooms are not equipped with in-room safes. If you need to store valuables, you can use the secure safe at our reception – we will gladly keep your valuables safe in the hotel's vault during your stay.

Question 24

What type of mattresses do you use in the rooms?

Accepted Answer

Our rooms feature high-quality, medium-firm mattresses that ensure a comfortable and healthy sleep. These are modern hotel-grade mattresses offering good spinal support as well as comfort – designed to meet the needs of the majority of guests. (We do not publicize the specific brand of the mattresses, but rest assured we prioritize high bedding quality.)

Question 25

Do you have an iron and ironing board available?

Accepted Answer

An iron and ironing board are not standard in-room amenities, but we can provide them to guests upon request. Please contact the reception and our staff will gladly lend you an iron (and an ironing board if needed) to use in your room so you can iron your clothes.

Question 26

What type of breakfast do you offer?

Accepted Answer

Breakfast is included in the accommodation price. We offer an excellent hotel breakfast, typically served as a buffet, and (depending on occupancy and guest preference) with an à la carte selection as well. The buffet features both hot and cold items – fresh bread and pastries, eggs (e.g. scrambled), bacon, cheeses, cold cuts, cereals, fruit, yogurts, and more – so everyone can find something tasty. Coffee, tea, and juices are also available. We ensure the breakfast is varied, fresh, and high-quality to give you a great start to the day.

Question 27

At what time is breakfast served?

Accepted Answer

Breakfast is served each morning roughly from 7:00 AM until 9:30 AM. On weekdays we begin around 7:00 and breakfast is available until 9:30; The exact breakfast hours will be confirmed by reception upon your arrival, and you can also inquire in advance.

Question 28

Do you offer half-board or full-board options?

Accepted Answer

We do not provide a traditional half-board or full-board package. Breakfast is included in the accommodation, and for lunch or dinner you can dine in our restaurant à la carte as you prefer. This means guests can flexibly order lunch or dinner from the restaurant menu, but we do not have a fixed half-board/full-board meal plan. However, for groups or special requests, we can arrange meal plans individually as needed.

Question 29

Can you accommodate special dietary requirements?

Accepted Answer

We will certainly do our best to accommodate any special dietary requirements within our capabilities. For example, if you need gluten-free meals, have food allergies, or prefer vegetarian/vegan cuisine, please inform us in advance (or upon arrival). Our restaurant has a fairly broad selection, and our chefs will try to prepare suitable dishes according to your needs with the ingredients available.

Question 30

Do you offer room service?

Accepted Answer

We do not offer traditional in-room dining service (room service). Guests can enjoy their meals in our restaurant located on the ground floor of the hotel. If you have a special request – for example, breakfast in bed for a special occasion – please discuss it with reception, and we will accommodate it if feasible. In general, however, we do not deliver food to guest rooms.

Question 31

Do you have your own restaurant? What type of cuisine does it offer?

Accepted Answer

Yes, our hotel includes an on-site restaurant, also called Dubno Eat & Sleep. It is a modern restaurant with a rich selection of dishes, combining traditional Slovak cuisine with international influences. Our chefs cook with fresh ingredients, and the menu features **American**, **Thai**, and **European** specialties, as well as BBQ grill dishes. We serve juicy burgers, grilled ribs, steaks, as well as lighter fare like salads, pastas, and local traditional meals. The restaurant has a modern and pleasant interior and is open not only to hotel guests but also to the public.

Question 32

Is the restaurant open to the public?

Accepted Answer

Yes, our hotel restaurant is open to the public, not just hotel guests. We welcome everyone – local residents as well as visitors – who would like to come by for lunch, dinner or even just a drink. The restaurant has its own entrance from the street and operates as a regular restaurant, so you can visit during its opening hours even if you are not staying at the hotel.

Question 33

Do I need to book a table in the restaurant in advance?

Accepted Answer

It isn’t strictly required to reserve a table at our restaurant, but we do recommend it during busy periods – for example, on Friday or Saturday evenings, or if you plan to come with a larger group. Booking in advance will ensure you have a table. Our restaurant generally has sufficient capacity for walk-in guests, but to be certain and for your comfort, it’s best to call ahead and reserve a table.

Question 34

Do you accept meal vouchers?

Accepted Answer

At present, we do not accept meal vouchers in our restaurant. Payment can be made in cash or by credit/debit card. In the future we may consider accepting meal voucher cards if there is demand, but currently this payment method is not supported.

Question 35

Do you offer the option to order a packed lunch?

Accepted Answer

We do not offer pre-packaged lunches (lunch boxes) as a standard service, but we can adapt to guests’ needs to a certain extent. If you’re going on an excursion and need to take food with you, we can prepare, for example, sandwiches, fruit or other simple items to-go upon agreement. It’s best to arrange this in advance with our staff (for instance during breakfast or at reception), and we will try to provide you with a packed meal as possible.

Question 36

Do you have your own parking?

Accepted Answer

Yes, we have our own parking lot right next to the hotel. Parking for guests is **free of charge**. The parking area generally has enough space for all guests, and no prior spot reservation is required. It is an outdoor parking immediately accessible from the street (P. Jilemnického), illuminated at night and monitored by a camera system for security.

Question 37

Do you offer laundry and ironing services?

Accepted Answer

We do not operate an on-site laundry or pressing service for guests as a standard offering. If you need to wash clothing during your stay, we can recommend a nearby dry cleaner or laundromat in the area. In urgent cases, we can try to assist individually (for example, arranging express cleaning through an external service). We can lend you an iron and ironing board for your room so you can press your garments yourself as needed.

Question 38

Is Wi-Fi available throughout the hotel?

Accepted Answer

Yes, free Wi-Fi is available throughout the hotel – in all rooms and common areas. The signal quality is very good, as we have a modern internet network (guests rate it highly in reviews). You will receive the Wi-Fi password at check-in at reception. The connection is fast enough for work tasks or streaming videos.

Question 39

Do you offer bicycle or sports equipment rental?

Accepted Answer

We do not operate an on-site bicycle or sports equipment rental. However, if you bring your own bicycle, we offer great facilities for cyclists – we have a secure **bike storage** (with alarm and camera system) and **charging stations for e-bikes** which you can use free of charge:contentReference[oaicite:2]{index=2}:contentReference[oaicite:3]{index=3}. We can also provide you with recommendations for cycling routes nearby. If you are interested in renting a bicycle, we can point you to nearby rental services in the area (for example, in Trenčín or Trenčianska Teplá).

Question 40

Do you have your own currency exchange or ATM at the hotel?

Accepted Answer

No, we do not have a currency exchange or ATM on the hotel premises. The nearest ATMs and banks are in the center of Nová Dubnica, only a few minutes’ walk from the hotel, where you can withdraw cash or exchange money if needed. If you need directions to the nearest ATM, our staff will be happy to assist.

Question 41

Do you offer concierge services?

Accepted Answer

We do not have a dedicated concierge desk, but our reception is happy to assist with anything you need advice or arrangements for. The reception staff can book a taxi for you, recommend restaurants and tourist attractions, provide information about the area, or help with making reservations for tickets and tours. Just let us know your request and we will accommodate it as much as possible.

Question 42

Do you have space for storing luggage?

Accepted Answer

Yes, if you arrive before the check-in time and your room isn’t ready yet, or if you need to store luggage after check-out, we will securely hold it for you at the reception free of charge. We have a designated area where your suitcases and bags can be safely kept until your room is available or until you are ready to depart. Just inform the reception and we will take care of your luggage.

Question 43

Do you offer services like massages or cosmetic treatments?

Accepted Answer

Unfortunately, we do not have an on-site wellness center, so we do not offer massages or cosmetic treatments at the hotel. However, we’ll gladly recommend nearby wellness and massage centers – for example, in the nearby spa town of Trenčianske Teplice (just a short drive away), where you can enjoy these services. If you are interested, our reception can assist with information or making a booking at such facilities.

Question 44

Do you have a fitness center?

Accepted Answer

No, we do not have a fitness center or gym on the premises. If you’d like to work out, we can recommend options nearby – there is a municipal sports field close to the hotel, and the surrounding area offers good routes for running or cycling. In nearby towns (Nová Dubnica/Dubnica nad Váhom, or Trenčín) there are also commercial fitness centers that you can visit for a workout.

Question 45

Do you offer conference facilities?

Accepted Answer

Yes, we have conference facilities available that are suitable for smaller trainings, meetings or company presentations. We offer a multi-purpose room on-site (and can also adapt part of the restaurant space or a lounge for a meeting) equipped with necessary conference technology and Wi-Fi. The capacity depends on the required seating arrangement. For more details and to book the conference space, please contact us – we will gladly arrange refreshments or additional services as needed.

Question 46

What is the pet policy?

Accepted Answer

Unfortunately, pets are not allowed in our hotel. We have a no-pets policy in all areas of the property (including guest rooms and the restaurant) to maintain comfort, hygiene, and consideration for all guests (including those with allergies). We kindly ask that guests make arrangements for their pets to be cared for outside our hotel during their stay.

Question 47

Is the hotel non-smoking? Do you have spaces for smokers?

Accepted Answer

Yes, the entire interior of the hotel is non-smoking. All guest rooms and indoor areas are strictly designated as no-smoking. Smoking is only allowed outdoors, in designated spots (for example, outside the hotel entrance where an ashtray is provided for smokers). We kindly ask guests to respect the non-smoking policy indoors – any violation (smoking in the room) may result in a penalty to cover damages and additional cleaning costs.

Question 48

Do you have age restrictions for accommodating children?

Accepted Answer

We have no age restrictions for accommodating children – we are happy to welcome children of all ages, from infants to teenagers. There is no set minimum or maximum age limit for children staying with us. Just a note: children who are 18 years old or above are counted as adults when making a reservation (which will be reflected in the rate calculation).

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